Matamanoa Island Resort

COVID-19

Health & Safety Protocol

Bula, the team at Matamanoa Island Resort are committed to keeping our guests safe during their stay, while at the same time ensuring the health and wellbeing of our people and community. 

Due to the Fiji Government’s quick and effective response to COVID-19, the country was able to contain the virus at an early stage, because of the effective containment measures, Fiji was able to officially declare itself COVID-19 contained on 5 June 2020.

The Fiji Government has introduced the Care Fiji Commitment for the tourism industry.  The Care Fiji Commitment is an assurance that Fiji is ready to welcome back visitors to our shores through the implementation of best-practice COVID-19 control policies and protocols.  It is a commitment developed in line with the World Health Organisation and has been designed to provide businesses with the information, training and resources needed to operate within the Government’s COVID-19 Safe Guidelines.  Matamanoa Island Resort is an accredited resort with this program.

The Care Fiji Commitment is evolving in line with best practice, the following protocols will be updated in accordance with emerging best practices. 

Resort Protocols

Guests' duty of care

  • To be finalised by the Fiji Government: all guests arriving to Fiji will have undergone a compulsory negative COVID-19 (RT-PCR) test 72 hours prior to travel

 

  • Matamanoa Island Resort will require guests to present a copy of the negative test results prior to checking into the resort

 

  • International guests arriving into Fiji will be screened and required to complete a COVID-19 health questionnaire upon arrival at Nadi International Airport

 

  • Guests are required to download the careFiji tracing app on arrival into the country. This is available in the Apple App store or Google Playstore and should be activated for the duration of your stay and your device taken everywhere with you

 

  • Non-contact temperature checks of guests will be taken by staff on arrival, departure and at any time during their stay on request

 

  • Guests are requested to supply their own masks for the duration of their stay if they feel it necessary

 

  • Guests are requested to practice social distancing protocols of 1.5 meters 

 

  • Sanitizers are provided in public areas and guest rooms, we request all guests to wash their hands on a regular basis

 

  • Any guest who becomes ill or displays symptoms of COVID-19 at any time must immediately report to Reception where the Resort Manager and the Care Fiji Wellness Ambassador will be notified

Resort's duty of care

  • To facilitate social distancing in alignment with the Fiji Government mandated Covid-19 protocols
 
  • Increased hygiene procedures and protocols have been established for all guest rooms and public areas focusing on HIGH TOUCH POINT AREAS
 
  • Applying with Fijian Government mandated standards and requirements for the use of masks and gloves by staff in the hospitality industry
 
  • Non-contact temperature checks of staff reporting for duty along with temperature checks of staff returning to the island from their days off
 
  • To provide staff training in all Care Fiji Commitment protocols and procedures
 
  • Sanitizers and/or soap and water provided in all staff quarters and back-of-house areas. Staff are required to wash their hands on a regular bases and after any activity using their hands
 

Housekeeping 

  • All arrival rooms to undergo sanitized Deep Cleaning focusing on disinfecting high touch areas including handles, control panels, remote controls, switches, toilet, nightstands, telephone, clocks, luggage rack and flooring
 
  • During your stay, your room will only be serviced every third day unless requested otherwise. Requests for additional servicing should be advised to the Resort Manager or Operations Manager on arrival
 
  • Hand sanitizer will be provided in all rooms for use

 

Food and Beverage 

  • Guests will be required to hand sanitize upon entry prior and exit in the restaurant
 
  • The restaurant and bar will be sanitized between service periods with a focus on High Touch Point Areas
 
  • All menus will be A la Carte, there will be no Buffet or Manager’s Cocktail evening
 
  • Public area tables and chairs will facilitate social distancing requirements
 

Public Areas and Toilets 

  • All public areas including Reception, Boutique, Lounges will undergo regular sanitization with a focus on High Touch Point Areas
 
  • Hand sanitizer will be available for guests’ use in all public areas including Reception, Bar, Restaurant and Bathrooms
 
  • Public toilets will be serviced and cleaned every 2 hours
 

Activities 

  • On arrival all guests will receive complimentary snorkeling equipment for use during their stay. All snorkelling equipment will be sanitized before allocation. Guests are encouraged to bring their own Snorkelling equipment
 
  • Activity gear such as Kayaks, Hobie Cats, Tennis Rackets will be sanitized between use while fixed equipment such as the Calisthenics Gym will be sanitized on a regular basis
 
  • Where social distancing is not possible on our boats, passengers must wear face masks

 

Spa 

  • A reduced Spa menu will be available, staff will be required to wear masks
 
  • Spa rooms and tables will undergo sanitization between appointments with a focus on High Touch Point Areas

 

Medical Facilities 

  • For minor issues, the resort carries a comprehensive first aid kit and we have staff trained in basic first aid. The resort also has access to a nurse located on the neighbouring Mana Island, approximately 15 minutes via boat

 

  • Should a doctor be required, Zens Medical Centre is located at Denarau Marina, approximately 90 minutes by boat

 

  • For emergencies, EMS Helipro Fiji is on call and offers the following comprehensive services:
    • 24 / 7 / 365 emergency medical services
    • Fully qualified and experienced medical team 
    • Pre hospital medical care and emergency medical support
    • On site treatment, stabilisation and medevac by air, sea or land when requested and as required
    • Organise all hospital and medical admission processes including the general welfare and support for the patients’ family and or patients’ partner
    • Regular updates and reports to the client, family and resort management 
    • Engage Embassy or High Commission assistance if required
    • In country medevac if required
    • International medevac if required 
    • Full medevac SOP and training with ships nurse to allow easy reporting and handover onsite
    • Patient and client confidentiality is a key component of our scope of practice – discretion is guaranteed