Questions & Answers

We’re always happy to help, but first you may find what you need here in the frequently asked questions

Fiji Overview

Fiji’s is an archipelago of more than 330 islands scattered across 1,290,000 square Kilometers of ocean in the middle of the South Pacific; just East of Australia and North of New Zealand. A tropical paradise of palm-fringed white sand beaches and lush rainforests ringed by thriving coral reefs and fish-filled lagoons.

Roughly one third of the islands are inhabited however most people live in the urban areas of the two larger islands – Viti Levu & Vanua Levu

Straddling the 180th Meridian, Fiji is exactly 12 hours ahead of Greenwich Mean Time (GMT).  Daylight savings kicks in around November to January, when Fiji moves one more hour ahead

From December to April, the temperatures are a comfortable 22° – 33°C

May to November is slightly cooler where temperatures range from 19°- 29°C

Fiji’s population of more than 880,000 is a melting pot of indigenous Fijians (i-Taukei), Indo-Fijians, Chinese, Part-Europeans and other South Pacific Islanders who call Fiji home. Despite their varied cultural backgrounds, locals are collectively referred to as Fijians.

English is Fiji’s official language but you will find most people are bilingual – speaking Fijian and/or Hindustani

Fiji’s religious beliefs reflect its multiculturalism. Christianity, Hinduism and Islam are peacefully practiced alongside each other

The local electric current is 240 volts AC 50Hz. Fiji’s three-pin power outlets are identical to Australia and New Zealand

The Fijian dollar is the basic unit of currency with denominations of: $5, $10, $20, $50 and $100. Coins are: 5c, 10c, 20c, 50c, $1 and $2. There is a 24 hour currency exchange service in the arrivals concourse of the Nadi International Airport and in major towns.

Banks are open 9:00am to 4:00pm, Monday to Friday and 9:00am to 1:00pm on Saturdays at selected areas. ATMs are located around the country and at larger resorts and hotels

Gratuities are not customary in Fiji however you may choose to recognise exceptional service from particular staff; alternatively you can make a contribution to the Staff Fund on check-out, the Staff Fund is divided equally amongst all staff

A 9% Government Value Added Tax (VAT) is applicable to all goods and services in Fiji. Visitors staying in hotels and resorts are subject to an Environment & Climate Adaptation Levy of 5%

You will need the following documents to clear Fiji immigration:

  • A valid passport for at least six (6) months beyond the intended period of stay
  • A return ticket home or for onward travel to another country for which you are authorised to enter
  • A confirmed address in Fiji (may include resort details)
  • Completed immigration arrival card

A four month visa is granted automatically on arrival to visitors from most countries, you can check the list here. All you need is a valid passport for at least 6 months beyond your stay. Passport holders of countries not on the automatic visa entry list will need to apply for a visa at their nearest Fiji High Commission or Embassy. Visa applications can also be lodged by fax or post to the Visa Processing Officer. For more information click here

General

Please see our “Contacts” page here

Matamanoa, a volcanic island, is approximately 23 acres. The highest point is approximately 60m above sea level

We have a total of 47 rooms

Sun hat

Sun screen

Swimwear

Suitable footwear for the beach and island walks

Casual and resort style clothing for daytime, smart casual for the evening

Camera

Matamanoa has a NO SMOKING policy within all Villas, Bures, Resort Rooms, Restaurant and internal lounge areas. Ash trays are provided outside all rooms on the verandas and on the outdoor tables around the Central Facility Area

Beachfront Bures and Villas – between 3 to 6 metres

Resort Rooms – between 20 to 50 metres

Yes, the surrounding reefs are accessible directly from the beach. It is important to swim and snorkel within the visible line of site of Deep Blue Diving & Water Sports staff and to stay clear of the boat entry/exit channel, which is marked by buoys.

Matamanoa coral reefs are a marine sanctuary, our reefs are beautiful and pristine and we request your assistance in maintaining the beauty of our reefs for future generations, please do not stand on the coral, please do not remove any living shell or coral from the reef, regeneration of coral is a very long process.

When swimming or snorkeling, please make sure your jewellery is secure, your fingers can shrink a little in the water and rings may slip off and become lost

Fishing from the beach is not allowed as Matamanoa is situated in a Marine Sanctuary. Deep Blue Diving & Water Sports offer daily fishing trips including hand fishing lines and fishing rods (charges apply)

Recreational drone use is not permitted on Matamanoa Island Resort due to safety concerns and the frequency of air traffic around the property (helicopter arrivals and airport located at our neighboring Mana Island). Along with our commitment to prioritise the resort and facilities for the privacy, safety, and comfort of all guests

Amenities

Yes, Spa Matamanoa’s professionally certified therapists offer a full range of spa and therapies. Normal operating hours are between 8am to 6pm, however sunrise and sunset treatments are available upon request

Complementary high speed Wi-Fi is available at the Central Facility Area.  All Villas have access to to high speed Wi-Fi

We do not have a business center however our Front Office team can assist with any photocopying, faxing or long-distance calls (charges will apply)

We have a purpose built outdoor Calisthenics frame equipped with:

Pull/Push-up Bars

Monkey Bar

Sweedish Ladder

Rings

Parallel Bars

Bench

Room service is available between the hours of 11am to 10pm.  A room service fee of $10 FJD applies per order

Breakfast – 7:00am to 10:00am

Lunch – 12:00pm to 3:00pm

Dinner – 7:00pm to 10:00pm

Yes, provided daily

Hobie cats and kayaks are available for use during half to full tide, the equipment cannot be used during low tide in order to protect our reefs. Please ask one of our Water Sports or Activities Staff for their assistance when using any of the water sports equipment. Life vests must be worn at all times

Snorkel equipment is complementary and available at the Dive Shop for the duration of your stay

Villas and Bures have irons and ironing boards in the rooms.  For those staying in Resort Rooms, an iron and ironing board is available from housekeeping or reception

Each room is fitted with a Tivoli Albergo clock radio with Bluetooth, pair and connect your smart phone, tablet, or other Bluetooth enabled-device, and begin wirelessly streaming your favorite music

Laundry services are available. Laundry dockets and bags are located in the wardrobe and display pricing. We cannot guarantee same day service

Transportation/Directions

Transportation

South Sea Cruises high speed catamaran departs Port Denarau Marina daily* at 12pm. South Sea Cruises offer free coach transfers from the Nadi International Airport and most Nadi and Denarau hotels.

Alternatively, Taxi or private car transfer at your own expense  

* limited service for March 2022 (Departing 12pm Tuesday, Thursday, Saturday and Sunday only)

Private water taxies depart from Port Denarau Marina. Taxi or private car transfer from the Nadi International Airport to Port Denarau Marina, at own expense (approximately 25 minutes)

Deepblue Diving & Watersports offer a private water taxi service for 1 to 4 people, between the hours of:

8am to 4:30pm – $995 FJD

Out of hours transfers are also offered for an additional charge:

6am to 8am – $1,140 FJD;

4:30pm to 6pm – $1,140 FJD and

6pm to 11pm – $1,265 FJD

Helicopter staff meet passengers at the arrival concourse at Nadi International Airport then transfer them by vehicle to the helicopter hangar (3 minutes) for departure to Matamanoa Island

Helicopters fly within daylight hours; typically 6:30am to 5:00pm or 6:00pm during daylight saving. Daylight saving starts in November (clock forward) and ends in January (clock backward).  For specific dates please contact our reservations staff at:

reservations@matamanoa.com

Reservations & Arrival

To view our “Rates” and make a booking please click here

Guests must be 16 years or older to stay at the resort

No deposit is required and you may cancel your booking up to 14 days prior to arrival without penalty. Full payment is to be made 14 days prior to arrival. Cancellations made inside 14 days of arrival will not be refunded

Early check-in is subject to availability on arrival at the resort. Please ask our reception staff on arrival if your room is ready and you may be able to check-in early. To guarantee an early check-in, you are able to book the room a day prior to arrival. Day rooms are available for use free of charge in the event an early check-in is not available (day rooms may be shared by other guests)

It is possible to extend your check-out subject to availability. Please enquire with our reception staff the day before your departure. Day rooms are available for use free of charge in the event a late check-out is not available (day rooms may be shared by other guests)

We do require presentation of a valid government-issued identification at the time of check-in

You will need to contact the website with which you made your reservation

Accounting

We accept Visa, MasterCard, Union Pay and American Express. We also exchange travellers’ cheques and foreign country notes

There is a 4% surcharge on credit card transactions, we recommend paying by cash in order to avoid the surcharge